FAQs
Frequently Asked Questions (FAQs)
1. About Our Products
Q: Do you offer prescription lenses?
A: Yes, we provide prescription lenses for glasses. You can upload your prescription during the checkout process or email it to us after placing your order.
Q: What types of lenses do you offer?
A: We offer single-vision, bifocal, progressive, and blue-light-blocking lenses. We also provide UV-protective coatings and anti-reflective options.
Q: Can I customize my frames?
A: Absolutely! You can choose from a variety of colors, materials, and finishes for most of our frames.
Q: Are your sunglasses UV-protected?
A: Yes, all our sunglasses come with 100% UV protection to ensure your eyes are safe from harmful rays.
2. Ordering and Payment
Q: How can I place an order?
A: You can easily place an order on our website by adding items to your cart and checking out. If you need assistance, our customer service team is here to help and also you can contact us on Whatsapp.
Q: What payment methods do you accept?
A: We accept major Bank Transfer, Easypaisa, jasscash, and Cash on Delivery.
Q: Can I change or cancel my order?
A: You can modify or cancel your order within 24 hours of placing it. Contact us on Whatsapp our support team to request changes.
3. Shipping and Delivery
Q: How long does shipping take?
A: Orders are processed within 2-3 business days. Delivery times vary by location:
- Local Shipping: 3-5 business days
- International Shipping: 7-14 business days
Q: Do you offer Cash on delivery?
A: Yes, we offer Cash on delivery.
Q: Can I track my order?
A: Yes, once your order is shipped, we’ll send you a tracking number via email.
4. Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for unused items in their original packaging. Customized or prescription products are non-refundable unless there’s a defect.
Q: How do I request a return or exchange?
A: Contact our customer service team to initiate the return process. We’ll guide you through the steps.
Q: Are there charges for returns?
A: Returns are free for local orders. For international orders, return shipping costs apply.
5. Customer Support
Q: How can I contact your team?
A: You can reach us via email at Info@mytrendy.xyz, chat us on Whatsapp.
Q: What are your customer support hours?
A: Our support team is available 24/7.
Q: Can you help me choose the right frame?
A: Yes! Our team is happy to assist you in finding the perfect frame to match your style and needs.